Support
How we can help
Faults, bills, contracts: each has its own channel, and at the end of every one there is a person.
0874 186 9999For a fault, call our direct number: the Campobasso team answers. The freephone number stays open 24/7 for everything else.
Technical support
Router not connecting, slow line, drops: call our direct number, it is the fastest way.
Payments and billing
Payment methods, direct debit, duplicate invoices: you also find them in the customer area.
Complaints and service failures
Formal procedure under AGCom resolution 255/24/CONS, with set deadlines and a written answer.
Contract changes
Takeover, transfer, plan change, termination: the forms are ready to fill in.
What to have to hand
Your customer code or the phone number of the account holder, and for a technical issue the router model.
Documents and procedures
These pages exist in Italian only: they are contractual and regulatory texts, and Italian is the binding version.
- Carta dei Servizi (service charter)
- Indicatori di qualità (quality indicators)
- Modulistica (forms)
- Modalità di pagamento (payment methods)
- Condizioni generali di contratto (general terms)
- Trasparenza tariffaria (tariff transparency)