Support

How we can help

Faults, bills, contracts: each has its own channel, and at the end of every one there is a person.

For a fault, call our direct number: the Campobasso team answers. The freephone number stays open 24/7 for everything else.

Technical support
Router not connecting, slow line, drops: call our direct number, it is the fastest way.
Payments and billing
Payment methods, direct debit, duplicate invoices: you also find them in the customer area.
Complaints and service failures
Formal procedure under AGCom resolution 255/24/CONS, with set deadlines and a written answer.
Contract changes
Takeover, transfer, plan change, termination: the forms are ready to fill in.

What to have to hand

Your customer code or the phone number of the account holder, and for a technical issue the router model.

For Interfibra customers

Your line, your invoices and your router in one place. You sign in with the email or phone number on the contract.

Free · for Interfibra customers only · requires iOS 17 or later

Line statusSee at a glance whether the connection is up and how it is doing.
Your routerRestart it, change the Wi-Fi name and password, generate a QR code for guests.
Invoices and paymentsView them, download the PDF, print the payment slip, set up direct debit.
SupportOpen a request and follow its progress, straight from the app.

These pages exist in Italian only: they are contractual and regulatory texts, and Italian is the binding version.